Privacy Policy

Introduction

Welcome to Outstation.taxi. We provide information and booking assistance for taxi services, outstation cabs, airport transfers, Tempo Traveller rentals, group transportation and other travel-related services.

We understand that customers share personal, contact and journey information when requesting transportation. We are committed to handling such information responsibly and in accordance with applicable Indian data protection laws.

Privacy Policy – Table of Contents

1. Scope and Applicability

This policy applies to visitors, customers, prospective customers and individuals who communicate with Outstation.taxi through our website or other official channels.

It covers information collected through website pages, booking enquiry forms, quotation requests, telephone calls, WhatsApp messages, emails and service-related communications.

Independent third-party websites and service providers may follow separate privacy policies.

2. Personal Information We Collect

2.1 Identity and Contact Details

• Full name.
• Mobile number and email address.
• Pickup or residential address.
• City, state and PIN code.
• Organisation or company name, where relevant.

2.2 Travel Information

• Pickup and drop-off locations.
• Journey date and reporting time.
• Return date and trip duration.
• Passenger count.
• Preferred vehicle category and seating capacity.
• One-way, round-trip, local or multi-day requirements.
• Intermediate stops and travel instructions.

2.3 Corporate and Group Information

For corporate transport, school transport enquiries, society outings, weddings and group travel, we may collect organisation details, authorised contact information, passenger estimates, routes and schedules.

2.4 Transaction Information

Where payments are enabled, we may receive transaction references, payment status, amounts and refund details from the relevant payment provider.

3. Booking and Enquiry Information

We process booking details to understand the requested journey and coordinate the transportation service.

• Customer and contact details.
• Pickup and destination information.
• Travel dates and reporting times.
• Passenger and luggage requirements.
• Requested vehicle category.
• Quotation and payment records.
• Booking, cancellation and refund status.

Submitting an enquiry does not guarantee vehicle availability or confirm a booking. Confirmation is subject to applicable quotation, availability and booking conditions.

4. Automatically Collected Technical Information

Our hosting infrastructure, security tools and enabled analytics services may automatically process certain technical information.

4.1 Device Information

• IP address.
• Browser type and version.
• Operating system.
• Device category.
• Language and screen information, where available.

4.2 Website Usage

• Pages visited.
• Referral source.
• Visit date and time.
• Website navigation and interaction data, where configured.
• Technical errors and performance information.

We use this information to maintain website performance, security and functionality.

5. How We Use Your Information

5.1 Enquiry Management

To receive enquiries, understand customer requirements, provide quotations and answer service-related questions.

5.2 Booking Management

To coordinate vehicle availability, manage bookings, communicate pickup details, process changes and provide journey updates.

5.3 Customer Support

To investigate complaints, respond to feedback, resolve disputes and assist customers with their enquiries.

5.4 Website Improvement

To analyse website performance, improve content, maintain navigation and enhance customer experience.

5.5 Security and Fraud Prevention

To identify suspicious activity, prevent misuse of website forms and protect our systems.

5.6 Legal Compliance

To comply with applicable laws, lawful requests, accounting obligations and other regulatory responsibilities.

6. Consent and Legal Basis

We aim to process personal information for clear and specified purposes under applicable Indian data protection requirements.

Depending on the circumstances, processing may be based on consent, a service requested by you, applicable legal obligations or another lawful basis recognised by applicable law.

Where consent is required, we aim to obtain it through an appropriate affirmative action. You may withdraw consent where applicable, subject to legal requirements.

7. Cookies and Similar Technologies

Our website may use cookies, pixels or similar technologies depending on the features and third-party services enabled.

7.1 Essential Cookies

These may support basic website functionality, security and form operation.

7.2 Preference Cookies

These may remember website preferences.

7.3 Analytics Cookies

Where enabled, these may help us understand website traffic and visitor interactions.

7.4 Advertising Cookies

Where enabled and permitted, these may support advertising measurement and campaign performance.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

8. Analytics and Advertising Technologies

We may use analytics and advertising measurement tools if installed and enabled on our website.

Depending on configuration, these services may process technical identifiers, browser information, website interactions and advertising events.

Examples of services that a website operator may use include Google Analytics, Google Ads and Meta advertising tools. Their presence on our website should not be assumed unless actually enabled.

Third-party services operate under their own terms and privacy policies. Non-essential tracking should be handled in accordance with applicable consent requirements.

9. Sharing and Disclosure of Information

We do not sell or rent customer personal information to third parties for their independent marketing purposes.

9.1 Drivers and Vehicle Operators

Relevant booking details may be shared to coordinate the requested journey.

9.2 Hosting and Technology Providers

Technical service providers may process information to maintain our website and systems.

9.3 Payment Providers

Relevant transaction information may be shared to process payments and refunds.

9.4 Communication Providers

Email, telephone and messaging providers may process information to facilitate communications.

9.5 Legal Authorities

Information may be disclosed where required by applicable law or valid legal process.

9.6 Business Transfers

Information may be transferred in a business restructuring or acquisition, subject to applicable law.

10. Information Shared with Drivers and Operators

To coordinate a journey, relevant information may be shared with an assigned driver, vehicle owner or transportation operator.

• Customer name and contact number.
• Pickup and drop-off addresses.
• Journey date and reporting time.
• Passenger count.
• Vehicle requirements and relevant trip instructions.

Such information should be used for legitimate journey-related purposes and handled responsibly.

11. Payment Processing and Financial Information

Where online payment facilities are available, payments may be processed by independent payment gateways or financial institutions.

We may receive transaction references, payment amounts, transaction dates, payment status and refund information.

We do not ask customers to disclose OTPs, CVVs, banking PINs or passwords to our staff. Payment credentials are handled by the applicable payment provider.

12. WhatsApp, Email and Telephone Communication

We may use your contact details and messages to respond to enquiries, provide quotations, coordinate bookings and send service updates.

WhatsApp

WhatsApp is an independent communication platform and is subject to its own terms and privacy policy.

Email

Emails may be retained for customer support, quotation history, booking management and legitimate business records.

Telephone

Information shared during calls may be used to assist with your request. Calls are not necessarily recorded. Where recording is enabled, appropriate notice should be provided where required.

13. Location and Journey Information

We may process pickup addresses, destinations, route information and location pins voluntarily provided by customers.

If a website feature requests device location access, your browser or device may ask for permission. You can manage this permission through device settings.

Browsing our website does not by itself mean that we continuously track your live location.

14. Data Retention and Deletion

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for applicable legal obligations.

Retention may depend on booking status, payment records, customer support requirements, disputes, tax and accounting obligations and legal requirements.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable law and legitimate recordkeeping needs.

15. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss and misuse.

• Website security controls.
• Restricted access to customer information.
• Secure hosting and administrative practices.
• Appropriate account protection.
• Security maintenance and software updates.
• Reasonable backup and recovery practices.

No internet transmission or storage method can be guaranteed to be completely secure.

16. Security Incidents and Data Breaches

If we become aware of a personal data breach affecting information under our control, we will assess the incident and take appropriate action in accordance with applicable law.

Actions may include investigating the incident, containing its effects, securing affected systems and providing notifications to affected individuals or authorities where legally required.

17. Your Privacy Rights

Subject to applicable law, you may have rights concerning personal data processed by us.

Access

You may request information about personal data processed by us, subject to applicable limitations.

Correction

You may request correction of inaccurate or incomplete information.

Erasure

You may request deletion where legally permissible and where retention is not required by law.

Grievance

You may raise concerns about the processing or protection of your information.

Nomination

Where provided by applicable law, you may exercise the right to nominate another individual to exercise specified rights in the event of death or incapacity.

18. Withdrawal of Consent

Where processing is based on consent, you may request withdrawal through our official contact channels.

Withdrawal does not affect processing lawfully completed before withdrawal. It may also affect our ability to provide a service if certain essential information is no longer available.

19. Children's Privacy

Our website is intended for general customers and is not designed to encourage children to independently submit personal information.

Where a booking involves minors, relevant details should be provided by a parent, guardian or authorised adult.

We aim to handle children's personal data in accordance with applicable age-related consent and data protection requirements.

20. Third-Party Websites and Services

Our website may contain links to external websites, maps, payment gateways, social platforms and communication applications.

These services are independently operated and may collect information under their own privacy policies. We do not control their independent data practices.

21. International Data Processing

Some hosting, technology, analytics, payment or communication providers may process information using infrastructure outside India.

Where applicable, such processing and transfers should comply with relevant Indian data protection requirements.

22. Marketing and Promotional Communication

Where permitted by applicable law, we may send service announcements, relevant offers or promotional updates.

You may opt out of promotional messages by contacting us or using an available unsubscribe facility. Essential booking and payment communications may continue where necessary and legally permitted.

23. Grievance Redressal

If you have a privacy complaint, please provide your name, contact details, a description of the concern and any relevant booking reference.

We may request additional information to verify your identity and investigate the matter. We will review and respond in accordance with applicable legal requirements.

24. Changes to This Privacy Policy

We may update this policy to reflect changes in our website, services, technology, business operations or applicable laws.

Revisions will be published on this page with an updated date. Where legally required, we will provide additional notice or seek consent for relevant changes.

25. Applicable Law and Jurisdiction

This policy is intended to be interpreted in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, and applicable rules and requirements in force from time to time.

Legal matters will be subject to applicable Indian law and the jurisdiction of competent courts, subject to mandatory legal provisions.

26. Customer Responsibilities

Customers are requested to provide accurate booking details, use official communication channels, protect their account credentials and never disclose OTPs, PINs or payment passwords.

Please notify us if you believe your booking details or personal information have been misused.